Don’t leave it to chance

Qollab makes every move count

Our Services

Three operations. One team behind them

AI LIFECYCLE

Better AI, built on better data.

Roll the dices

Our job is turnning complexity into outcomes you can count on.

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Every model is only as good as the data and human judgment behind it. Qollab solutions powers the full AI lifecycle, from sourcing, annotation, RLHF to evaluation, through specialist teams working across 17 languages and 31 countries, processing millions of data points a month without losing precision. We don't just label data. We help you build AI you can actually trust.

Core services

    • Multi-source data acquisition (web, proprietary, partner networks)

    • Data collection design & survey/field data gathering

    • Synthetic data generation

    • Data licensing & compliance sourcing

    • Text annotation (NER, sentiment, intent classification)

    • Image & video annotation (bounding boxes, segmentation, keypoints)

    • Audio & speech labeling/transcription

    • Multi-language annotation (17 languages)

    • Dataset design & schema development

    • Data cleaning, deduplication & normalization

    • Bias detection & dataset balancing

    • Golden dataset creation for benchmarking

    • Response ranking & preference labeling

    • Prompt-response evaluation

    • Red-teaming & adversarial testing

    • Reward model feedback loops

    • Output quality scoring against defined rubrics

    • A/B model comparison testing

    • Benchmark suite development

    • Performance tracking across model versions

    • Edge case & failure mode testing

    • Hallucination & factuality checks

    • Safety & guardrail testing

    • Regression testing across releases

    • Escalation & exception handling workflows

    • Continuous feedback capture from live systems

    • Quality assurance sampling & audit

    • SME review layers for high-stakes outputs

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TRUST & SAFETY

Safer platforms, built on better judgment.

Trust & Safety is no longer just a back-office function or a cost of doing business. It is a business-critical layer that protects users, reduces risk, prevents revenue leakage, and enables sustainable growth. Qollab solutions runs full-spectrum Trust & Safety operations, from prevention, detection, investigation, review, escalation and continuous improvement, across 17+ languages, 24/7, with 98.5% quality consistency built into every decision. It's not a moderation queue. It's an operating system for platform integrity.

Core services

    • Community/content policy drafting & review

    • Policy gap analysis against regulatory requirements

    • Enforcement guideline creation (severity tiers, action matrices)

    • Policy localization across markets/languages

    • Text, image, video, and audio content moderation

    • CSAM/exploitation content detection & reporting

    • Hate speech, harassment & graphic content review

    • Livestream & real-time content monitoring

    • Transaction & payment fraud review

    • Fake account & bot detection

    • Scam, phishing & social engineering detection

    • Marketplace/listing fraud review

    • Account verification & KYC support

    • Report handling & user complaint triage

    • Ban/suspension review & appeals processing

    • Child safety & vulnerable user protections

    • Case investigation & evidence gathering

    • Cross-functional escalation routing (legal, PR, law enforcement)

    • Repeat offender & network abuse tracking

    • Crisis response & high-severity incident handling

    • Moderator decision audit & scoring

    • Inter-rater reliability calibration sessions

    • Policy interpretation consistency checks

    • QA feedback loops into training

    • Moderation model output review & labeling

    • Red-teaming for harmful content generation

    • Automated system false positive/negative analysis

    • Human-AI decision agreement tracking

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BUSINESS PROCESS OPS

Operations that scale with your business.

Growth shouldn't mean locking yourself into fixed headcount or long hiring cycles. Qollab combines multilingual talent, flexible workforce models, and rapid onboarding to launch and scale operations around your business needs. From seasonal peaks and market expansion to ongoing customer and back-office operations, we can quickly mobilize the right people, languages, and capabilities. [X]+ languages. [X] countries. One flexible workforce built to move at the speed of your business.

Core services

    • Inbound/outbound voice support

    • Live chat & email support

    • Omnichannel customer service (phone, chat, social, messaging apps)

    • Technical support & tier 1/2 helpdesk

    • Data entry & document processing

    • Order management & fulfillment support

    • Billing, invoicing & reconciliation support

    • Claims processing

    • Virtual assistant services (admin, scheduling, inbox management)

    • Research & data gathering support

    • Sales support & lead qualification

    • CRM management & database maintenance

    • Native-language support across target markets

    • Translation & localization support

    • Language QA & tone/style calibration

    • Cross-border customer support coverage

    • Peak-season surge staffing (holiday, sales events)

    • Short-term project-based teams

    • Scalable ramp-up/ramp-down staffing models

    • On-demand workforce pools

    • Fast-start team onboarding (2-4 week deployment)

    • Dedicated account/operations management

    • SLA & performance monitoring

    • Process documentation & SOP setup

    • Moderation model output review & labeling

    • Red-teaming for harmful content generation

    • Automated system false positive/negative analysis

    • Human-AI decision agreement tracking